Frequently Asked Questions
At Le Moodboard Paris, we are committed to providing you with high-quality fashion and art products that you will love.
As a small business, we prioritize the satisfaction of our customers and strive to ensure that every purchase meets your expectations.
Due to our limited logistical capacity, we do not offer returns or exchanges for reasons such as change of mind or incorrect sizing ordered by customers.
In the rare event that you receive a product that is damaged or defective due to our own production errors, please contact us within 7 days of receiving your order. We will promptly investigate the issue and, if necessary, provide you with a replacement product at no additional cost to you.
If the product you ordered is out of stock at the time of processing your order, we will inform you of the waiting time needed to restock the item. Once the product is back in stock, it will be promptly shipped to you. In the event that the out-of-stock product is no longer carried or restocked by Le Moodboard Paris, we will issue a refund for the affected item.
You will be notified of any out-of-stock items and refunded accordingly.
Please note that restocking times may vary depending on product availability and supplier lead times. We will provide you with an estimated timeframe for restocking the out-of-stock item accordingly.
If we are unable to restock the out-of-stock product or if you choose not to wait for the restocking period, we will initiate a refund for the affected item. Refunds will be processed using the original payment method, and you will be notified once the refund has been issued.
Refunds for out-of-stock products, including any applicable shipping cost deductions, will be processed using the original payment method. You will receive an email notification once the refund has been initiated.
We kindly ask that you carefully select the size of your products before completing your purchase to avoid receiving items that do not fit. Please refer to our size guides and product descriptions for assistance in choosing the correct size.
If you have any questions or concerns about the restocking process or would like to inquire about the availability of a specific product, please don't hesitate to contact our customer service team. We are here to assist you with any assistance you may need. If you have any questions or concerns about your order, including issues with defective products or out-of-stock items, please don't hesitate to contact our customer service team.
If you have an inquiry about an ongoing order, please email us at bonjour@lemoodboardparis.com.
Please note that this Return, Exchange, and Refund Policy may be subject to change without prior notice. Any updates or modifications will be reflected on this page.
At Le Moodboard Paris, ensuring that your order reaches you promptly and accurately is our priority. To help us serve you better, please review our policy on providing correct shipping details.
Before finalizing your order, please double-check your shipping address, contact details, and recipient name to ensure they are correct. Accurate information is crucial for timely and successful delivery.
If the shipping details provided are incorrect and the parcel is not delivered, it is the sole responsibility of the customer. Le Moodboard Paris is not liable for any issues arising from incorrect shipping details.
If you realize that you have provided incorrect shipping details after placing your order, please contact us immediately at bonjour@lemoodboardparis.com. We will do our best to amend the shipping details before the order is processed.
Once the order has been shipped, we will not be able to amend the shipping details.
If the order fails to deliver because of incorrect shipping details, you can contact the local shipping company to amend your address and rearrange the delivery. If the shipping company is unable to amend the details and the delivery fails, the parcel will be sent back to our local warehouse. Once received, we can help amend the shipping details and arrange a new delivery. However, this will incur additional delivery costs, which will be borne by the customer.
If the parcel is signed for at the wrong address, we will not be able to amend the shipping address or rearrange delivery. The consequences and responsibilities lie with the customer for providing the incorrect shipping address.
To avoid any issues, please review and double-check your shipping address and contact details before placing your order.
If you find that the information is incorrect, contact us immediately for assistance to amend the shipping and contact details.
Contact Us:
If you have an inquiry about an ongoing order, please email us at bonjour@lemoodboardparis.com.
This Shipping Details Policy may be subject to change without prior notice. Any updates or modifications will be reflected on this page. By placing an order with Le Moodboard Paris, you agree to our shipping details policy. We appreciate your understanding and cooperation.
At Le Moodboard Paris, we understand that sometimes you may need to cancel an order. Please review our order cancellation policy for detailed information on how to request a cancellation and any applicable fees.
You can cancel an order within 2 hours of it being placed, provided that the order has not yet been processed.
If you wish to cancel your order within this 2-hour window, please contact us immediately at bonjour@lemoodboardparis.com.
Please provide us with the order details.
It may still be possible to cancel your order after the 2-hour deadline, as long as the order has not been processed.
To request a cancellation after the 2-hour deadline, please email us at bonjour@lemoodboardparis.com.
Please provide us with the order details.
If you request a cancellation after the 2-hour deadline, we charge a 5% cancellation processing fee based on the total order value.
This fee will be deducted from the refund amount.
Once an order begins processing in our system, we may not be able to cancel or amend it. Please take extra care when placing an order, as we do not accept any changes or cancellations for orders that have already been processed.
Full payment is required for pre-order and back-order products at the time of purchase. These payments are non-refundable unless we are unable to produce the items. If we are unable to fulfill your pre-order or back-order, we will notify you and issue a full refund.
By placing an order with Le Moodboard Paris, you expressly agree to follow and abide by these terms. We appreciate your understanding and cooperation in ensuring a smooth transaction process.
If you have any questions or need assistance with your order cancellation, please contact our customer service team at bonjour@lemoodboardparis.com. We are here to help you with any inquiries you may have.
This Order Cancellation Policy may be subject to change without prior notice. Any updates or modifications will be reflected on this page. By placing an order with Le Moodboard Paris, you agree to our order cancellation policy. We appreciate your understanding and cooperation.
At Le Moodboard Paris, we understand that sometimes you may need to make changes to your order after it has been placed. We will do our best to accommodate your requests. Please review our order modification policy for detailed information.
Cancellation Within 2 Hours:
You can cancel your order within a 2-hour timeframe from when it was placed and place the order again if you need to modify the order details. To request a cancellation within this 2-hour window, please contact us immediately at bonjour@lemoodboardparis.com.
If you need to modify your order after the 2-hour timeframe, please contact us immediately at bonjour@lemoodboardparis.com. We will make every effort to accommodate your request, however during the situation we have a high volume of orders received, we may not be able to honor your request before the order is shipped.
During periods of high order volume and high request volume, we may not be able to process order modifications before your order is shipped. We kindly ask you to review your orders carefully before submitting them to ensure all details are correct.
To ensure accuracy and avoid any issues, please review your order carefully before finalizing your purchase. If you notice any errors or need to make changes, please contact us as soon as possible at bonjour@lemoodboardparis.com. We will do our best to assist you in making the necessary changes before the order is processed. Once your order is processed, we can only accommodate changes to shipping and contact details before it is shipped. After shipment, modifications may not be possible. Thank you for your understanding and cooperation.
Please note that once your order has been shipped, we cannot make any changes to it. We apologize for any inconvenience this may cause.
For any order modification requests, please reach out to us at bonjour@lemoodboardparis.com. Provide your order number and detailed information about the changes you need to make.
We encourage you to double-check your order details, including your product selections, and quantities before completing your purchase.
Please ensure that you have provided us with complete and accurate shipping information, including your full name, shipping address, and contact information.
This helps ensure that your order is processed correctly and reduces the need for modifications.
Please note that once your order has been shipped, we cannot make any changes or modifications to it. We apologize for any inconvenience this may cause.
By placing an order with Le Moodboard Paris, you agree to our order modification policy.
We appreciate your understanding and cooperation. If you have any questions or need further assistance, please don't hesitate to contact our customer service team.
At Le Moodboard Paris, we aim to provide a seamless shopping experience with clear information on order processing and shipping times. Please review the details below:
Orders are processed within 1-5 working days, with most orders processed within 3 working days. If your payment is made on the weekend and remains unprocessed during that time, we will begin processing your order on the following Monday.
For in-stock items, it takes an additional 3-7 working days for the products to arrive at our logistics fulfillment center to be dispatched internationally.
Generally, you can expect in-stock items to be shipped within 1-2 working weeks, with most items shipped in around 1 working week.
The parcel will take approximately 5-12 business days to be delivered, depending on your destination country and the shipping services for the market.
For back-order and pre-order products, we will inform you of the estimated dispatch time as these items may take additional time to produce and undergo quality checks.
Our inventory status may not be real-time, and there may be a delay in inventory status updates.
In the case the product is a back-order inventory or pre-order inventory, we will contact you to notify you of the estimated dispatch time again.
Our shipping partners will assist with paying the customs duties; the selling price includes taxes.
Custom charges and handling fees are non-refundable.
If you have any questions or concerns about our shipping policy or need assistance with your order, please don't hesitate to contact our customer service team at bonjour@lemoodboardparis.com.
We are here to help you with any inquiries you may have.
Please note that this Shipping and Order Processing Policy may be subject to change without prior notice. Any updates or modifications will be reflected on this page. By placing an order with Le Moodboard Paris, you agree to our shipping and order processing policy. We appreciate your understanding and cooperation.
At Le Moodboard Paris, we offer a variety of payment methods to ensure a convenient shopping experience for our customers. Please review the details below for information on the payment options we accept and important billing address requirements.
We accept the following payment methods:
Visa
Mastercard
American Express
UnionPay
Shop Pay
Apple Pay
Google Pay
PayPal
When using a credit card for your purchase, please ensure that the billing address entered on your order matches the billing address on file with your bank. If the addresses do not match, our system may flag the transaction as potential fraud, and your order may not be processed. We recommend double-checking your billing address during checkout to prevent any delays or issues with your order.
If you encounter any problems during checkout or have any questions about our payment methods, please don't hesitate to contact our customer service team at bonjour@lemoodboardparis.com. We are here to assist you with any inquiries you may have.
Please note that this Payment Methods Policy may be subject to change without prior notice. Any updates or modifications will be reflected on this page.
At Le Moodboard Paris, we want to ensure that our customers are well-informed about the availability of our products. Here’s how you can understand the inventory status of items displayed on our website.
In Stock: This status means the item is ready for purchase and normally takes 1-5 business days for the order to be processed and shipped.
Back-Order: This status means the product is currently out of stock and we are replenishing the inventory. The item is still in the production phase and is estimated to be ready on the expected date provided.
Pre-Order: This status means the item is currently unavailable but will begin production soon. It is estimated to be ready on the expected date provided.
Out of Stock: This status means the item is currently unavailable and there is no estimated restocking time.
Please note that the inventory status displayed on our website may not always be real-time. There could be a delay in inventory statuses reflecting on the website.
In the event that a product you have ordered is in a back-order or pre-order state, or is currently out of stock, we will notify you as soon as possible.
If you have any questions about the inventory status of a product or need further assistance, please contact our customer service team at bonjour@lemoodboardparis.com. We are here to help you with any inquiries you may have.
Please note that this Inventory Status Policy may be subject to change without prior notice. Any updates or modifications will be reflected on this page.
By shopping with Le Moodboard Paris, you agree to our inventory status policy. We appreciate your understanding and cooperation.
At Le Moodboard Paris, we strive to provide transparent and straightforward shipping costs for our customers. Please review our shipping policy below for detailed information on how shipping costs are calculated based on the weight of your order.
We do not offer free shipping. All shipping costs are calculated based on the weight of your order and the destination country.
The exact shipping cost for your order will be calculated during the checkout phase, based on the total weight of the items in your cart and the destination country. You will be able to see the shipping cost for your region at checkout.
Delivery times may vary depending on the destination country and the shipping method. Generally, it takes between 4-12 business days for the parcel to reach you after it has been shipped, depending on your geographic location. You will receive a tracking number via email once your order has been dispatched, allowing you to track the status of your shipment.
If your order includes multiple items, they may be shipped in separate packages. You will not incur additional shipping charges for split shipments.
You can expect in-stock items to be shipped within 1-2 working weeks, with most items shipped in around 1 working week.
Once your order is shipped, you will receive an email confirmation with tracking information.
For back-order and pre-order products, we will inform you of the estimated dispatch time as these items may take additional time to produce and undergo quality checks.
Our inventory status may not be real-time, and there may be a delay in inventory status updates.
In the case the product is a back-order inventory or pre-order inventory, we will contact you to notify you of the estimated dispatch time again.
If you have any questions or concerns about our shipping policy or need assistance with your order, please don't hesitate to contact our customer service team at bonjour@lemoodboardparis.com. We are here to help you with any inquiries you may have.
Please note that this Shipping Policy may be subject to change without prior notice. Any updates or modifications will be reflected on this page. By placing an order with Le Moodboard Paris, you agree to our shipping policy. We appreciate your understanding and cooperation.
A: Our accessories are crafted using beautiful man-made pearls and carefully selected man-made gemstones, affixed to metal pieces with reliable adhesive glue. Most of our earrings feature silver needles, and we will clearly state when earrings are made with steel needles.
A: To ensure the longevity of your accessories, handle them with care and gentleness. Avoid dropping or hitting the accessories on the floor or against a hard surface, as this could lead to the pearls and gemstones detaching from the metal pieces.
A: It is normal for pearls and gemstones to occasionally detach from the metal pieces. If this happens, simply use a super glue or an adhesive glue suitable for metal to reattach them.
A: Yes, keep your accessories dry and store them in a cool, dry place. Avoid contact with water, perfumes, and lotions, as these can weaken the adhesive over time.
A: Due to the nature of the adhesive and the possibility of detachment, we do not offer returns or exchanges for this reason. However, we provide guidance on how to reattach them using glue.
A: If you are not comfortable with the possibility of pearls and gemstones detaching, we recommend choosing other products from our collection that do not have this characteristic.
A: We recommend using a strong super glue or adhesive glue specifically designed for metal and jewelry repairs.
A: Currently, we do not offer warranty or repair services for accessories. We encourage customers to follow our care instructions to maintain their accessories.
A: If you receive accessories with detached pearls or diamonds due to damage during shipping, please contact us immediately upon receiving the parcel. Send us screenshots of the item, and we will promptly investigate the issue and get back to you with a solution. However, please note that we are not responsible for any damage or detachment that is not due to production or shipping issues.
Material Disclaimer: Many of our accessories are made with man-made pearls and gemstones. These components are affixed to metal pieces using adhesive glue, and it is normal for them to occasionally detach. By purchasing these products, you acknowledge and accept this characteristic.
Handling and Care: Please handle your accessories with care. Avoid dropping or hitting the accessories on the floor or against a hard surface, as this could lead to the pearls and gemstones detaching from the metal pieces. Rough handling or exposure to harsh chemicals can weaken the adhesive and cause pearls and gemstones to detach. We recommend following our care instructions to extend the life of your accessories.
DIY Repairs: In the event that pearls or gemstones detach from the metal pieces, you can easily reattach them using superglue or adhesive glue suitable for metal. Detailed instructions are provided in our FAQs section.
No Returns or Exchanges: Due to the nature of the materials and the adhesive used, we do not accept returns or exchanges for products with detached pearls or gemstones. Please consider this when making your purchase.
Product Selection: If you are not comfortable with the possibility of pearls and gemstones detaching, we strongly recommend choosing other products from our collection that do not have this characteristic.
Packaging Note: While our accessories are of good quality, please note that the packaging may not be high-end. We focus on delivering beautiful and durable products, even if the packaging is simple.
Liability: Le Moodboard Paris is not liable for any damages or issues arising from the detachment of pearls or gemstones from our accessories due to regular usage. By purchasing our products, you agree to these terms and accept responsibility for any necessary repairs.
By making a purchase from Le Moodboard Paris, you agree to our policies and disclaimers. We are committed to providing beautiful products and ensuring customer satisfaction.
There are two common situations that may explain why items are missing from your package. Please review the following descriptions and contact us accordingly:
1. Split Shipments Due to Overweight Orders or Pre-Order and Back-Order Products:
Overweight Orders: If your order contains too many items and is overweight, we may split the order into several packages to ensure safe and efficient shipping.
Pre-Order and Back-Order Products: If your order contains pre-order or back-order products, we may ship the in-stock items first to avoid delays. The remaining pre-order and back-order items will be shipped as soon as they are back in stock. In these cases, the missing items may be in subsequent packages that are on their way.
2. Missing Items During Packing or Transportation:
If items are missing due to packing errors or issues during transportation, please contact us as soon as possible.
What should I do if items are missing due to packing or transportation issues?
Email us at bonjour@lemoodboardparis.com with your order number, detailed information regarding the problem, and pictures of the items and the outer package you received. We will investigate the issue and work to resolve it promptly.
Contact Us:
For any questions or concerns about missing items, please contact our customer service team at bonjour@lemoodboardparis.com. We are here to help you with any inquiries you may have.
Q: I received an incorrect item, what should I do?
If you have received an incorrect item, please follow the steps below to resolve the issue:
1. Contact Us Immediately:
Email us at bonjour@lemoodboardparis.com as soon as possible.
2. Provide Necessary Information:
- Include your order number in the email.
- Provide detailed information about the problem.
- Attach clear pictures of the incorrect item and the packaging.
Our customer service team will review your case and provide instructions on how to proceed.
We apologize for any inconvenience this may have caused and will work to resolve the issue promptly.
Contact Us:
For any questions or concerns about receiving an incorrect item, please contact our customer service team at bonjour@lemoodboardparis.com. We are here to help you with any inquiries you may have.
At Le Moodboard Paris, we believe in sustainable fashion that’s trendy yet kind to our planet. Here’s why we use pre-order and back-order models:
Why Pre-Order and Back-Order?
By normalizing pre-order and back-order models, we can help the fashion industry stay trendy while reducing environmental impact. Our pre-order model relies on you!
Customer Involvement:
We involve you in deciding what to produce and how much of it. This means that you have a direct impact on our production decisions.
Reduced Waste:
We only keep a small number of every style in stock to ensure we don’t have pieces that go to waste. This helps us avoid overproduction and minimize environmental harm.
Environmental Care:
We care deeply about the environment and are committed to making this planet a better place. By adopting these models, we take a significant step toward sustainable fashion.
Thank you for supporting our efforts to create a more sustainable and environmentally-friendly fashion industry!
Once the order is shipped out:
You will receive an email with shipping confirmation and tracking information.
The email will include the parcel tracking number and a website link to track the shipping status.
The estimated delivery date depends on the country and the shipping method for the specific country.
Please remember that this date is an estimate, so your order may arrive slightly before, on, or slightly after your estimated delivery date.
To see the progress of your order, check the shipping status from the email that contains the link to check the status by inputting your tracking number.
This way, you can stay updated on the progress of your delivery and know when to expect your order.
Initial Delay: If there is no tracking information a few days after your order is shipped out, it may take 1-3 days for the tracking information to be updated while the shipping company is arranging the shipping space.
Extended Delay: If there is no updated tracking information for more than 5 days after receiving the tracking information, please feel free to contact us. Our customer service team will assist you in resolving the issue. We appreciate your patience and understanding.
Order Processing Time:
For in-stock products, it typically takes 1-5 business days to process your order after it is placed, with most orders being processed within 3 business days.
Back-Order and Pre-Order Items:
If your order contains any back-order or pre-order items, we may wait until all of your items become available before we ship out the order. This helps us reduce our carbon footprint by shipping all items together.
Environmental Considerations:
By consolidating shipments, we aim to minimize our environmental impact and ensure a more sustainable delivery process.
Normal Process:
Normally, an email with a tracking number will be sent to your account email address once the order is shipped out.
Possible Reasons:
Different Email Address:
Please check whether the email address you used to place the order is different from the one you are checking.
Check Junk Emails:
Please check your junk or spam folder to see whether the email was filtered or shielded.
Verify Order Status:
Please log in to your account and check your order status to see whether it has been marked as fulfilled.
If you still cannot locate the shipment notification email after checking these situations, please feel free to contact us for further assistance at bonjour@lemoodboardparis.com.
We ship from China to the World.
If you are unsure whether your location is within our shipping countries or cities, please feel free to contact us at bonjour@lemoodboardparis.com.
We are continuously working to make our products more accessible and expanding to new geographic regions.
Our Size Guide:
Our size guide offers general guidelines to help you choose the best size.
However, some pieces may fit differently depending on the style.
Since everyone's body shape is unique, please select the size that best suits your individual measurements and body shape.
Oversized Styles:
Items such as oversized sweatshirts and t-shirts tend to run larger than the general guidelines.
Fitted Styles:
Some styles may fit smaller and tighter than the general guidelines.
Measurement Variations:
Please note that there may be a 1-3cm deviation in measurements as our products are hand-made and hand-measured.
Between Sizes:
If you are between two sizes, we recommend choosing the larger size. For example, if you are between size M and L, select size L.
Choosing the smaller size will result in a tighter fit, while the larger size will offer a looser fit.
Final Decision:
We encourage you to carefully review the measurements and make your decision based on your own body shape and measurements.
The responsibility for choosing the correct size and fit lies solely with the customer.
Le Moodboard Paris is not responsible for any fit issues, and we do not offer returns, refunds, or exchanges for items that do not fit.
Please choose your size thoughtfully based on your individual body shape and measurements.
What can you do if the apparel size does not fit perfectly?
In case the size does not fit perfectly, we recommend visiting a tailor to make any necessary adjustments to the apparel.
Everyone has a unique body shape, and it is normal for the fit to vary on individual bodies.
Our apparels are designed to suit a general population rather than specific body types.
At Le Moodboard Paris, we believe that every body shape and each size is beautiful.
Current Size Range:
While we are currently a very small platform, we are dedicated to expanding our size range to cater to diverse body shapes in the long term.
Future Goals:
As we grow, we aim to carry more styles with extended sizes to suit different body shapes.
Pre-Order Model:
Through our pre-order model, we are able to offer extended sizes for select styles. This allows us to gauge demand and ensure we can accommodate a wider range of sizes.
Ongoing Commitment:
We are committed to continuing our efforts around sizing inclusivity as our business expands. We appreciate your support and patience as we work towards offering a more inclusive range of sizes.
Our products are manufactured in China.
China is home to great factories with top-notch craftspeople who do amazing work.
The country boasts world-class manufacturing and production techniques, skilled craftsmen, and state-of-the-art equipment.
Additionally, China has a strong focus on maintaining an ethical production environment, ensuring high-quality standards and responsible manufacturing practices.
It is a stereotype and a stigma to assume that China has inferior production craftsmanship and facilities or unethical working environments.
Many luxury brands have shifted their production to China due to its world-class production techniques, skills, craftsmanship, and facilities. China is capable of producing top-quality products at cost-efficient prices.
To create an account, click on the Human Icon at the top right corner of the Le Moodboard Paris website, follow the prompts and steps to fill in the required fields, and submit the form.
If you forget your password, you can reset it on the Login Page and click on "Forgot Password?", enter your email, and follow the instructions sent to you to reset your password. Super straightforward!
For general partnership collaborations, please send us an email at bonjour@lemoodboardparis.com to share your interest! We’d love to hear from you and explore potential opportunities together.
If you have an inquiry about an ongoing order or other issues, please email us at bonjour@lemoodboardparis.com.